Season Suite Sports Shop FAQ's

Right after checkout, you’ll see an Order received page with a Downloads section at the top. Your product name and download link are listed there – you can click the link to open your PDF or access page right away.

Yes. As soon as your payment is complete, our system automatically emails your order confirmation and download link to the email address you used at checkout. This usually happens within a few minutes.

Email filters can be a little overprotective sometimes. If you don’t see our email in your main inbox after 5–10 minutes:

• Check any folders like Promotions, Updates, or other filtered folders.
• If you use Gmail, also check the All Mail view.
• Search for Team Mom Boutique to see if you can find it that way

Still can’t find it? No worries – email us at becki@teammomboutique.com with your name and order number and we’ll resend your link.

You can download your files as many times as you need for your own use. If you ever lose access or change devices, just return to your order email and click the link again, or reach out to us and we’ll help you get back in.

Yes, our templates can be used with Canva for Education when your school or district allows access to externally shared templates.

School-managed Canva accounts may have restrictions that prevent you from opening templates created outside your school’s team. These settings are controlled by your school or district’s Canva administrators and cannot be changed by Season Suite Sports.

Before purchasing: If you plan to use a school-managed account, check with your Canva administrator that externally shared template links are allowed.

Having trouble opening a template? If you see an “outside your team” or “Access Denied”, ask your school’s Canva administrator to review external-design access. They may need to contact the district or organization administrator to request a change.

Having trouble opening your download or Canva template link? Try these quick steps:

• Sign in to Canva first. Make sure you’re logged in to the account you plan to use, then open the template link again.

• Try a different browser, such as Chrome, Edge, or Safari. If clicking the link doesn’t work, try copying and pasting it into your browser’s address bar.

• Allow pop-ups for our site if your browser is blocking the download.

Using a school-managed Canva account?
Some school teams restrict access to templates shared from outside their team, particularly for accounts assigned the Student role. If you see an “outside your team” or “Can’t Access this Design” message, ask your school’s Canva administrator to check your assigned role and external-design access settings. Teachers and students have different permissions, so it’s worth confirming that your role is correct.

Still need help?
Send us your order number and a screenshot of the error, and let us know whether you’re using a personal or school-managed Canva account.

We want you to be able to enjoy your templates, and we’re always happy to help troubleshoot!

Etsy purchases are managed directly through Etsy. To find those files:

• Log in to your Etsy account.
• Go to Your account → Purchases and reviews.
• Find the order from Team Mom Boutique and click Download Files.

Some of our templates and product previews may include AI-generated athlete, coach, or team images used as placeholder content to demonstrate the design layout. These sample images are included to help showcase how the templates can look when customized.

Customers are encouraged to replace all placeholder images with their own athlete, team, coach, or program photos. The templates are fully editable in Canva and are designed to be personalized for your organization.